ASSEMBLY - DISASSEMBLY

What should I do if the sensor is wider than my fingerboard?

We use standard measures of fingerboards for the design of our sensors. However, especially in the case of double bass, there is not really a standard.

If the sensor provided is significantly wider than the fingerboard, please contact us through the Support area. 

How should I position the sensor in relation to the fingerboard?

The sensor is meant to be around 1-2mm shorter than the fingerboard. When attaching the sensor please align it to the end of the fingerboard.

What should I do if the sensor is not properly attached?

Please follow the mounting instructions in order to attach the sensor properly. You can find those in our knowledge base in the chapter Module & Sensor Setup

It is important to clean the fingerboard properly and remove any rosin, in order to ensure a good attachment of the sensor. 

If the sensor you applied is damaged, replace it with a new one.

What should I do if the sensor is longer than my fingerboard?

You can cut the sensor if it is longer than your fingerboard. Please follow the instructions in the “Mount Sensor” part of the Setup Wizard to find out how to cut the sensor correctly. You can user regular scissors to cut the sensors. 

Please measure the sensor before glueing it on your instrument. 

What should I do if the sensor doesn't seal properly?

Make sure you removed the protective strips before trying to seal the sensor. 

Use the palm of the hand to stretch the sensor over the curvature of the fingerboard. 

If the upper layer was not sealed correctly it can be because: 

• the ground strip was not placed back in place before sealing

• the upper layer was not correctly closed, possibly resulting in an un-even surface. 

If this is the case, you need to remove the sensor and start the procedure again with a new layer. 

The adhesive layers used to seal the sensor are very fragile. 

How do I remove the sensor from the fingerboard?

We use a special adhesive strip designed to last for a long time. 

In order to easily remove the sensor from the fingerboard:

• Remove the strings

• Place the instrument on an even surface

• Take a hair-dryer and slightly warm up the fingerboard. In this way the glue will come off more easily. 

What should I do if I can't fit the sensor connecting strip into the Sensor Link?

When fitting the sensors connecting strip into the Connector Hub, you need to apply a very precise amount of force, but being careful to not bend and break the sensor, while doing it. 

The sensor has a slightly thicker end part. You need to hold this part while inserting it into the unit. Consider using a tweezer to make this easier.