Problem | Solution |
|---|
[WINDOWS] After downloading the installer, a malware alert appears | Microsoft servers sometimes mark new software versions as 'potentially insecure' during the initial verification process. As Digitaize's app is digitally signed, you can safely proceed with the installation. |
My Instrument Not Appearing in Digitaize Connect | Make sure you’re following the connection steps respective to the wireless mode you’re using Digitaize with (-> Connect Cloud Tab ) When using in wireless WAM mode - make sure the Digitaize USB-Receiver is plugged into the computer and the Digitaize Module is turned on. A green LED should be fading (not blinking!) on both USB Receiver and the Module. If this is not the case skip to the LED Colorus troubleshooting. When using in wireless Bluetooth mode - make sure to pair the Digitaize Module with your computer/device in the system’s native Bluetooth BLE pairing dialogue. Note that a successfully paired Module results in a blue LED fading (not blinking) [Windows] when using ASIO drivers the Digitaize Midi Ports might be already exclusively occupied by another application that uses midi. Try closing other audio applications and try again.
|
The app encountered a problem: Error Code 1 | [Windows] Check if your Firewall or other Antivirus Programm disallows “Digitaize Bridge” to run. Digitaize Bridge is a background process that needs to be running constantly as it takes control over the audio and midi ports routing. Uninstall Digitaize (see Uninstallation chapter), download the installer anew and install it again.
[Macintosh] Digitaize Bridge is added to Launch Agents as a background process. Make sure running “Digitaize Bridge” is allowed in System Settings → General → Login Items Digitaize Installer installs its background processes only for the user being logged-in while in the installation process. Make sure the same user is using Digitaize as the one who installed it. Otherwise you will need to install Digitaize again for the other user Sometimes restarting the computer might help resolving this issue If none of the above steps help please uninstall Digitaize (see Uninstallation chapter) and install a fresh version
|
My instrument keeps disconnecting | Make sure the battery of the instrument is charged. Use the attached USB cable to charge your instrument for at least 30 minutes Make sure the Digitaize USB Hub is in a distance not more than 3-4 meters from the instrument, and no solid objects are covering it. Try restarting your computer
|
The LED on my Module keeps flashing red light | It might be due to a corruption while updating your device’s firmware. To force shut down the Module: Press and hold the button for at least 10 seconds
If the problem persists try restoring your device thru the Digitaize Recovery ModePlease follow the instructions in the Recovery Mode section of the user manual. |
The wireless module doesn’t turn off | It might be due to a corruption while updating your device’s firmware. To force shut down the Module: Press and hold the button for at least 10 seconds
If the problem persists try restoring your device thru the Digitaize Recovery ModePlease follow the instructions in the Recovery Mode section of the user manual. |