TABLE OF CONTENTS
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NOTE: this is the most important part of the Digitaize Setup. You can repeat it at any moment choosing the option “Calibrate” from the Instrument Setting Window.
It is strongly advised to familiarize yourself with this procedure and to perform it regularly. This is especially important if you observe some major inconsistencies in the midi translation.
Selecting the concert pitch
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NOTE: For a detailed explanation, please refer to our online resources available at http://www.digitaize.eu .
TROUBLESHOOTING
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Problem
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Solution
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[WINDOWS] After downloading the installer, a malware alert appears
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Microsoft servers sometimes mark new software versions as 'potentially insecure' during the initial verification process. As Digitaize's app is digitally signed, you can safely proceed with the installation.
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My Instrument Not Appearing in Digitaize Connect
Make sure you’re following the connection steps respective to the wireless mode you’re using Digitaize with (-> Connect Cloud Tab )
When using in wireless WAM mode - make sure the Digitaize USB-Receiver is plugged into the computer and the Digitaize Module is turned on. A green LED should be fading (not blinking!) on both USB Receiver and the Module. If this is not the case skip to the LED Colorus troubleshooting.
When using in wireless Bluetooth mode - make sure to pair the Digitaize Module with your computer/device in the system’s native Bluetooth BLE pairing dialogue. Note that a successfully paired Module results in a blue LED fading (not blinking)
[Windows] when using ASIO drivers the Digitaize Midi Ports might be already exclusively occupied by another application that uses midi. Try closing other audio applications and try again.
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The app encountered a problem: Error Code 1
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[Windows]
Check if your Firewall or other Antivirus Programm disallows “Digitaize Bridge” to run. Digitaize Bridge is a background process that needs to be running constantly as it takes control over the audio and midi ports routing.
Uninstall Digitaize (see Uninstallation chapter), download the installer anew and install it again.
[Macintosh]
Digitaize Bridge is added to Launch Agents as a background process. Make sure running “Digitaize Bridge” is allowed in System Settings → General → Login Items
Digitaize Installer installs its background processes only for the user being logged-in while in the installation process. Make sure the same user is using Digitaize as the one who installed it. Otherwise you will need to install Digitaize again for the other user
Sometimes restarting the computer might help resolving this issue
If none of the above steps help please uninstall Digitaize (see Uninstallation chapter) and install a fresh version
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My instrument keeps disconnecting
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Make sure the battery of the instrument is charged. Use the attached USB cable to charge your instrument for at least 30 minutes
Make sure the Digitaize USB Hub is in a distance not more than 3-4 meters from the instrument, and no solid objects are covering it.
Try restarting your computer
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The synth I’m controlling is playing out of tune
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Check that the Pitch Bend range in DigitaizeConnect matches your software settings.
Check the tuning of your instrument
Re-calibrate your instrument if necessary
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In bow mode the notes are being triggered even if i don’t play
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Try increasing the note onset threshold
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The latency is too big
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Reduce the buffer size in your audio software. If you’re on windows consider installing ASIO drivers (recommended: ASIO4ALL : https://www.asio4all.org )
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When trying to assign a controller via learn mode process it keeps assigning the wrong one.
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I get duplicate midi notes
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Check the routing in the DigitaizeConnect app. Make sure that you don’t route different strings or master channel to the same midi channel.
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The range of the motion sensor is too big
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Please refer to Scaling Tables in chapter Midi CC Assignments
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The Audio signal sounds distorted/corrupted
Make sure the Digitaize USB Hub is in a distance not more than 3-4 meters from the instrument, and no solid objects are covering it.
Restart your computer
In your destination software check the buffer size of your audio card, make sure to keep it low for the best results. If you’re on windows consider installing ASIO drivers (recommended: ASIO4ALL : https://www.asio4all.org ) as some of the default window audio drivers cannot handle such audio streaming correctly
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I can’t record the audio onto the track where the DigitaizeReceive plugin is attached to
To record the audio from Digitaize, you might need to route the output of this track to an input of another track, as most of the DAW’s record the audio ‘pre’ any plugin attached.
Contacting Support
If the issues you're encountering aren't addressed in this guide or you require further assistance, our support team is ready to help. We are committed to providing timely and effective solutions to ensure the best experience with our products.
Visit our support page at https://www.digitaize.eu/support/contact-support/
ADDITIONAL RESOURCES
Explore a wide range of online tutorials and guides on our YouTube channel. These resources are designed to enhance your understanding and use of Digitaize products.
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